|
Generating More Sales From Existing Customers
- Diagnostic Assessment: Focus America starts by learning
about your business, structure, current situation, sales goals, and
gaps. The deliverable will be a documented and customized action plan
for establishing and running your new Customer Services Department.
- Build the Customer Services Sales Roadmap:
Like any department, nothing should begin until there are well-defined,
documented instructions and processes for qualifying, cultivating, educating,
and driving your leads forward.
- Customize Sales Technology: Focus America will help you customize
sales technology to fit the requirements of your new department. If
you already have a tool - great. If not, don't worry, we can help you
choose one that works.
- The Monthly Monitor: There is no sense in establishing a new
department of any kind unless there is a definitive payback. Here, Focus
America will work with you to document specific, measurable and quantifiable
monthly expectations.
- Select Resources: Hiring mistakes can be the killer. Let Focus
America take that burden away through proven tools for determining a
candidate's "fit". Whether it's driving the entire hiring
process or playing more of a coaching role, we will provide expertise
in the areas you need support.
- Training: Through workshops, Focus America will train your
new Customer Services Representative(s) on the process, technology,
expectations, and customer service strategies and techniques required
to succeed in this role.
- Managing for Success: It's one thing to build it, BUT it's
another thing to make sure it's working! Over the first 6 months, your
new department will be managed by Focus America - via formal meetings
designed to measure results vs. expectations; make modifications and
provide coaching/training.
Click Here to go back
|
